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For Booking | 8800424232
Awesome Image
For Booking | 8800424232

Terms & Conditions

Welcome to The Castle Villa, a collection of luxury hotels and private villas located in the most beautiful destinations across India. By accessing or using our website, mobile application, or booking a stay at any of our properties, you agree to comply with and be bound by the following Terms and Conditions.
Please read these terms carefully. If you do not agree with any part of these Terms and Conditions, you must not use our services.
  • General Information
    The Castle Villa operates multiple luxury accommodations including hotel suites, private villas, and curated travel experiences. These terms apply to all bookings made directly through our website, app, customer support, or authorized travel partners.

    The terms "we", "us", "our", and “The Castle Villa” refer to our hotel and villa brand. The term "you" refers to the customer or user accessing or using our services.
  • Booking Policy
    2.1 Reservations

    • All reservations are subject to availability and confirmation.
    • Guests must be at least 18 years old to make a booking.
    • Bookings can be made online, via phone, or through authorized partners

    2.2 Payment

    • A valid credit/debit card or other accepted method of payment is required at the time of booking.
    • Advance payment or deposit may be required based on the selected rate plan or package.
    • Final payments must be made before or during check-in unless otherwise agreed upon.

    2.3 Cancellation & Modification

    • Each property may have a different cancellation policy, which will be clearly outlined during the booking process.
    • Non-refundable bookings will not be eligible for cancellation or refund
    • Modifications to reservations are subject to availability and may incur additional charges.
  • Check-in and Check-out Policy
    • Check-in: 2:00 PM IST
    • Check-out: 11:00 AM IST
    • Early check-in or late check-out requests are subject to availability and may incur extra charges.
    • A valid government-issued ID (such as Aadhar card, passport, or driver’s license) must be presented upon arrival.
  • Guest Responsibilities
    By staying at The Castle Villa, you agree to:
    • Abide by the rules and regulations of the property.
    • Respect the privacy and comfort of other guests.
    • Not engage in any unlawful, disruptive, or dangerous activity.
    • Be responsible for any damage caused to the property during your stay

    We reserve the right to remove any guest who fails to comply with these rules without refund or compensation.
  • Use of Website
    ou agree to use our website only for legitimate reservations or inquiries. You may not::
    • Use the site for fraudulent or speculative bookings.
    • Copy, distribute, or transmit any content for commercial purposes.
    • Attempt to disrupt the security or functionality of our website.
  • Third-Party Services
    The Castle Villa may partner with third-party vendors for tours, transfers, or other activities. We are not liable for any issues arising from services not directly managed by us.
  • Changes to Terms
    We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website. Your continued use of our services implies acceptance of any changes
  • Rates and Taxes
    • All rates displayed are subject to change without prior notice.
    • Rates are generally inclusive of applicable taxes unless stated otherwise
    • Local taxes and service charges may apply depending on the location of the property.
  • Children and Extra Bed Policy
    • Children under 6 years stay free of charge when using existing beds.
    • Extra beds or baby cots are available upon request and may incur additional charges.
    • The maximum number of extra beds depends on the room or villa category.
  • Pets Policy
    • Pet policies vary by property. Please refer to the specific hotel or villa listing to confirm whether pets are allowed.
    • Where allowed, pets must be kept under control at all times and not disturb other guests.
  • Smoking Policy
    • Most of our villas and hotel rooms are non-smoking.
    • Designated smoking areas are provided at certain properties.
    • Smoking in prohibited areas may result in cleaning fees or fines.
  • Liability Disclaimer
    The Castle Villa is not responsible for:
    • Loss, theft, or damage to personal belongings during your stay.
    • Injuries or accidents occurring on the property unless caused by proven negligence.
    • Any disruption or loss arising from force majeure events such as natural disasters, strikes, or government restrictions.

    We recommend all guests carry travel insurance for unforeseen events or emergencies.
  • Privacy Policy
    We are committed to protecting your privacy. All personal information provided during the booking process is handled in accordance with our Privacy Policy.
  • Governing Law
    These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in [Insert City, e.g., New Delhi].
  • Contact Us
    If you have any questions or concerns regarding these terms, please reach out to us:
    The Castle Villa – Customer Experience Team
    Email: support@thecastlevilla.in Phone: +91-8800424232 Website: www.thecastlevillahotels.com
    Thank you for choosing The Castle Villa – where timeless elegance meets modern luxury. We look forward to hosting you.

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