+91-8800424293

Privacy Policy

The Castle Villa Hotels – Terms and Policy

  1. Introduction
    Welcome to The Castle Villa Hotels. By accessing our website and booking a stay at our hotel, you agree to comply with the following terms and policies. These terms apply to all guests and website users.
  2. Reservations & Payment
  • Guests must provide valid identification and a credit/debit card for reservations.
  • Full or partial payment may be required at the time of booking, depending on the selected rate plan.
  • Prices are subject to applicable taxes and service charges.
  • Cancellation policies vary by booking type and season. Please check the cancellation terms before confirming your reservation.
  1. Check-in & Check-out
  • Standard check-in time: 3:00 PM. Early check-in is subject to availability and may incur additional charges.
  • Standard check-out time: 11:00 AM. Late check-out requests may be granted for an extra fee.
  • Guests must present a valid government-issued ID upon check-in.
  1. Guest Responsibilities
  • Guests are expected to maintain decorum and respect hotel property.
  • Any damage to hotel property caused by a guest will be charged accordingly.
  • Smoking is not allowed in non-smoking rooms. A penalty fee applies for violations.
  • Pets are allowed only in designated areas or rooms, as per hotel policy.
  1. Privacy Policy
  • We collect and process personal information in accordance with data protection laws.
  • Guest details are used for reservation purposes and may be used for marketing with prior consent.
  • The Castle Villa Hotels will not share personal data with third parties without permission, except when required by law.
  1. Cancellation & Refund Policy
  • Cancellations made within the free cancellation period (as per booking terms) are eligible for a full refund.
  • No-shows and last-minute cancellations may be subject to full charge.
  • Refunds, if applicable, will be processed within 7-14 business days.
  1. Liability Disclaimer
  • The Castle Villa Hotels is not responsible for loss, theft, or damage to guests’ personal belongings.
  • Guests are advised to use in-room safes or hotel-provided secure storage.
  • The hotel reserves the right to refuse service to guests who violate policies or behave inappropriately.
  1. Amendments & Updates
  • The Castle Villa Hotels reserves the right to update these terms at any time.
  • Guests are advised to review our policies before making a reservation.

For further inquiries, contact our support team at sales@thecastlevillahotels.com or call us at +91-8800424293.