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For Booking | 8800424232
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For Booking | 8800424232

Privacy Policy

Effective Date: [Insert Date]
Welcome to The Castle Villa. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.thecastlevillahotels.com and use our services. By accessing or using our site, you agree to the terms of this policy.
  • Information We Collect
    We collect both personal and non-personal information to provide and improve our services. The types of information we may collect include:

    a. Personal Information

    • Full name
    • Email address
    • Phone number
    • Postal address
    • Payment information (processed securely through third-party providers)
    • Booking and reservation details
    • Special requests or preferences shared by the guest
    • Identification documents (where required by law)

    b. Non-Personal Information

    • Browser type and version
    • Device type and operating system
    • IP address
    • Geographic location (approximate)
    • Website usage data, such as time spent on pages and links clicked
  • How We Use Your Information
    We use the information we collect to:

    • Confirm and manage reservations
    • Respond to inquiries and customer service requests
    • Personalize your stay based on your preferences
    • Process payments and send invoices or confirmationss
    • Send marketing communications (only with your consent)
    • Improve our website and services
    • Comply with legal obligations and prevent fraud
  • Sharing of Information
    We respect your privacy and do not sell your information. However, we may share your information under the following circumstances:

    • Service Providers With trusted third parties who perform services on our behalf, such as payment processors, email marketing platforms, and IT support.
    • Legal Compliance If required by law or in response to a legal request, such as a court order or subpoena.
    • Hotel Operations With staff or affiliated companies that help fulfill your booking or special requests.
    • Business Transfers In the case of a sale, merger, or acquisition, your information may be transferred as part of the business assets.
  • Data Retention
    We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Information related to bookings and financial transactions may be retained for accounting and legal purposes.
  • Cookies and Tracking Technologies
    Our website uses cookies and similar tracking technologies to:
    • Enhance user experience
    • Analyze website traffic and usage trends
    • Enable core website functionalities
    • Store your preferences for future visits


    You can manage or disable cookies in your browser settings. Please note that some features of the website may not function properly if cookies are disabled.
  • Email Communication and Marketing
    With your consent, we may use your email address to send promotional offers, newsletters, or updates related to The Castle Villa. You can opt out of these

    communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

    We do not send unsolicited marketing emails, and we do not share your contact details with third parties for marketing purposes without your consent.
  • Data Security
    We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. These measures include:

    • Secure Socket Layer (SSL) encryption on our website
    • Regular website monitoring and updates
    • Access controls to limit internal data access
    • Secure storage of financial and booking information


    However, please be aware that no electronic transmission or storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
  • Your Rights
    Depending on your location, you may have certain rights regarding your personal data, such as:

    • Right to access the personal data we hold about you
    • Right to correct inaccuracies in your information
    • Right to withdraw consent for marketing communications
    • Right to request deletion of your data, subject to legal or contractual obligations


      • To exercise any of these rights, please contact us using the information provided below.
  • Third-Party Links
    Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before submitting any personal data.
  • Children's Privacy
    Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
  • Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date. Continued use of the website after any changes signifies your acceptance of the updated policy.
  • Contact Us
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

    The Castle Villa Hotels

    Email: info@thecastlevillahotels.com

    Phone: +91-8800424232

    Website: www.thecastlevillahotels.com

    Address: Office No 112, First Floor, Vardhman Grand Market, CSC, Dwarka Sector 3, New Delhi - 110078

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